How to Keep your Customers Happy at Peak Ordering Times
Every supply business has its quiet and busy times, in fact, many retailers experience seasonal surges, but how would you cope in an extremely busy sales environment? Most business owners never think about this end of the scale, and are more concerned with filling the order books, yet, you really do need to consider your options if your sales figures tripled overnight. A national disaster, for example, sets the consumer into panic mode, and with bulk buying necessities on everyone’s to-do list, one must ask the question, “Would your administration system cope?”
Virtual Receptionist Services
The Internet has brought us many things, and being able to have all (and I do mean all) your incoming calls answered by a professional receptionist is just one example of how digital technology offers solutions. Imagine having 25 telephone lines, each handling an average of 2 calls per minute! That’s an awful lot of ordering and there’s only one way to keep up with such a fast rate of calls, and that is to enlist the help of a virtual receptionist provider.
There is literally no limit to the volume of traffic they can handle, and a large company would have a local call center with at least 35 professional receptionists who answer their assigned clients’ calls. How is this possible, I hear you ask? Well, the people doing the phone answering are located in the provider’s premises, and with lightning fast Broadband and the correct phone configuration, all calls are answered professionally, and the caller is unaware of anything other than the call was very quickly answered in a professional manner.
You might already have a good receptionist, but even she has her limits, and by talking to a virtual receptionist provider, you can come to an agreement on the level of incoming calls that signify the start of their service, acting as an overflow. This is ideal for the expanding business, and it is very affordable, as you are only paying when you use the service, and with an unlimited capacity, you are covered in the event there is a nationwide consumer avalanche. You might dread the time when your key reception person takes their annual 3 week holiday, but with a virtual reception service, your company will continue to run smoothly, even without your star player! There are companies like Reception HQ US based virtual receptionists, who have you covered no matter what, and by forging an alliance with the provider, you have access to a whole range of services, such as message taking and call forwarding.
Third Party Logistics
Once you are partnered up with a virtual receptionist provider, you have the incoming sales calls covered, and your focus should shift to the actual order processing. In the event you simply can’t handle the volume, call in a third-party logistics provider, who has to pick and pack services and the resources to package and deliver the product in a cost-effective way.
There are many benefits for the small business with virtual receptionist services, and whatever your needs, they have you covered. If you would like to explore the potential of this service, all it takes is an online search.