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Tips For Boosting Small Business Customer Satisfaction Levels

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Customer Satisfection

Customer satisfaction should be a primary concern for all small business owners. As you should understand, one unhappy person will tell many of their friends. Pretty soon, your company will have built a bad reputation after making only a couple of small mistakes. With that in mind, you need to take extra precautions to ensure everyone who deals with your brand gets the best service possible. Believe it or not, you don’t need to invest a fortune to turn things around. In most instances, you just need to alter your approach while considering the wellbeing of your customers. Today, we’re going to draw your attention towards some winning techniques that have been tried and tested. Follow the advice on this page, and you can’t go wrong.

[tweet_box inject=”@nextmashup” design=”box_08″]If a customer can bring you on the top, he can also push you down. [/tweet_box]

Over-deliver on everything

Under-promising and over-delivering can make customers feel like they’re getting a good deal. That would be the case, even if they were going to get the same service regardless. There are lots of different techniques you could use to make that happen. For instance, you could tell customers that delivery times are three to five days. You could then ship everything using a next day service. Luckily, services like those at Ups are not as expensive as you might think. The customer will feel happy when their items arrive much sooner than expected. That will make them believe that you’ve gone above and beyond to keep them happy. In reality, you were always going to deliver the products at the same time. However, your customers don’t know that, and so that little trick will work in your favor.

Offer various methods of communication

Offer various methods of communication

As a business owner, it’s vital that you provide many different methods of communication. Some customers will want to speak with your team directly. For that reason, you should always list a telephone number on your website. However, others might prefer to send emails because they have to deal with any issues while they’re at work. So, again, you’ll need to provide contact forms and similar tools. It’s also sensible to add a live chat feature to your domain that enables people to reach you in real time. You could even provide an encrypted Whatsapp number if you think it would help. Research shows chat software can contribute towards increased turnover, and boosted customer satisfaction levels. People who want to go the extra mile should also consider offering a Skype address.

Ask for feedback

Ask for feedback

Most companies fail to keep their customers happy because they never ask for feedback. So, the damage is often done by the time they discover why people are looking elsewhere. With that in mind, you should always give your customers the chance to offer their opinions or advice. Just add a small feedback form to the bottom of all emails sent from your account. Most people won’t bother to use it, but some might. That would allow you to gain a better insight into the feelings and attitudes of those spending money with your firm. You don’t have to implement changes based on the feedback you receive. However, discovering what people like and dislike about your brand is the best way to improve.

Offer free gifts with substantial purchases

If someone spends more than $100 on products or services, you should send them something for free. You don’t need to invest in anything expensive, but people always love getting extras. Maybe you could buy some cuddly toys personalized with your brand’s logo? Perhaps your customers would benefit from a mug customized in the same manner? Placing your graphics on products you give away for free is an excellent marketing trick. Most people will keep the items in their cupboards and encounter your brand every time open the doors. Thankfully, there are hundreds of websites you can use to create the designs and order the products. You also get some fantastic discounts if you buy in bulk.

Don’t overlook the benefits of snail mail

Nearly all business owners send emails instead of physical letters these days. That helps to protect the planet, but it decreases the number of times someone might have your branding information in their home. With that in mind, you should consider sending some letters or information packs from time to time. People are much more likely to respond to physical mail than anything you send to their Gmail account. Indeed, most folks will never even bother to open any emails they consider to be promotional. Experts over at Packaging supplies claim well-presented letters in durable envelopes will increase customer satisfaction. We happen to agree with them, and that’s why many retailers are returning to snail mail.

Offer the best training to staff members

Offer the best trainings

Giving customers many different methods of communication is all well and good. However, that’s not going to benefit your company if your team doesn’t know how to handle their complaints. As the old saying goes, the customer is always right. You need to make sure the people working for your brand know how you expect them to deal with correspondence. You could arrange some in-house training if you have time, but most bosses will pay for external courses. In some instances, training providers will come to your place of business to learn about your operation. They will then develop a session based on the individual requirements of your brand. That concept usually produces the best results. However, it can become a little more costly, and so you need to assess your budget.

Those ideas should be enough to make sure you increase customer satisfaction levels this year. Just remember that your research shouldn’t stop here. There is always more to learn, and you can always find alternative techniques. You need to try everything before deciding which actions benefit your company most. When all’s said and done, nobody wants to see your operation fail. So, you need to place extra emphasis on keeping your customers happy. Failure to do that could mean your winning streak runs out pretty soon. Large corporations can afford to upset a few clients and still succeed. The same is not true for small businesses that rely on every dime they make.

Use this article for reference, and things are guaranteed to improve in 2016.

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Naveen is SEO Expert by Profession and A blogger by hobby, who writes on various topics like Tech, SEO, Blogging, Life style, Business and a lot more.

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How To Save Money For Your Business- 11 Smart Tips

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How to save money for your business

How To Save Money For Your Business-In the face of a faltering economy, every businessman, whether an entrepreneur or CEO, seeks methods to boost revenues, save money, and improve efficiency. 

Entrepreneurs sometimes discover fast that now the economic implications of running a business don’t always meet early assumptions whenever it concerns the expenditures of establishing a firm. However, small company owners explicitly stated that they spent double as much in the first year as they had planned.

Also, check –  Tips For Boosting Small Business Customer Satisfaction Levels

Where did their projections go wrong, you should know. Did they spend too much in some areas? What more might they have taken to cut expenses?

The best part is that books and articles are full of inspiring ideas. But in today’s challenging economy, you need innovative and imaginative strategies to save rather than just covering the obvious ones.

To help you grasp these sophisticated strategies, we have compiled a list of cost-cutting tips that will assist you in conserving resources and saving more money for your business. 

So let’s dive into it!

How To Save Money For Your Business – Best Tips

Follow the Pareto Principle

According to the Pareto Principle, or 80/20 rule, about 80% of an event’s consequences result from 20% of its causes. You will see significant improvements if you implement it in your company. Always keep in mind what is working the best for you and what is costing you the shortest amount of time. In this manner, you can always make the most of your time and increase your revenue for your company.

Financial Planning Shouldn’t Be Overlooked

How To Save Money For Your Business

Writing out your financial objectives is essential if you want to achieve them. Although it may seem simple, many first-time business owners avoid developing a financial plan completely because they think the process to be either too difficult or unneeded in the beginning. If you’re inclined to follow suit, resist the urge.

You are forced to evaluate where you are today, wherever you want to go, as well as how you intend to get there when you make a financial plan. Additionally, it aids in emergency decision-making and compels you to keep the big picture in mind when you’re feeling overwhelmed by the day-to-day operations of running an enterprise.

According to our research, companies who admitted to utilizing financial plans and budgets were able to control expenditures and generate more revenue in their first year.

Also, check – 8 Habits That Keep You Poor Even With A Reasonable Income

Automate Unnecessary Manual Labor

Workers detest data entry job because it is costly. Your organization may automate data entering using a straightforward macro. You can eliminate the need for one or two staff with the touch of a button and complete these duties in a matter of seconds rather than hours. Post a Craigslist advertisement looking for an Xls or Google Sheets expert, provide them with your tedious data work or reports, and just see what they can do to automate them.

Make Your Network Bigger

Money saving ideas for large companies

It is beneficial to have a larger professional network. Every individual you encounter has the potential to be a partner, client, or advisor. And in the beginning, it may really assist you in drastically reducing costs by converting your time and abilities into money.

In addition, speaking with others who have founded comparable firms or who provide advice to such organizations is the simplest approach to predict with accuracy the amount of money you will be required to put into your company. Financial estimates that are accurate might be the gap between a great quarter’s end and not getting enough money to keep the doors open the following month.

Also, check – Essential Things to consider before you tie the knot

Reduce Extra Subscription Fees

Ever subscribed to a monthly service that you now hardly ever use? Maybe you were intrigued by the goods, it was a fantastic value, or there was a free trial available for two weeks. Whatever the reason, your account is now debited every month. Because it’s a little sum, you could elect to maintain the service because you want to have it on hand for those “just in case” situations.

However, when they do, it only takes a second for you to lose hundreds of dollars on a service you almost ever use. It seems absurd, no? So go through and cancel any subscription service you hardly ever use. In this way, you will be able to save a chunk of money every month, which can then be used for your business later on.

Learn How to Use Free Tools and Applications

Money saving ideas for companies

Every businessperson desires they had access to more time and resources. But nowadays, free is quite effective. Before you hire staff or invest in expensive software, try out a few products and make sure you know precisely what you want. Just experiment at the beginning to discover what is effective and what doesn’t work, then repeat the process. There are many free tools on the market, each with a specific purpose.

For instance, if your business provides digital marketing services, you may create professional-looking logos using Hatchful, a free tool, without any prior UI design knowledge. Or Burst enables you to look through and download no-cost, high-resolution pictures for your site.

You must check the best android apps for your business use which can save you time and money.

Limit Your Marketing Spending and Keep Meticulous Records

Startup marketing is challenging, especially with little resources and knowledge. Though if assets are not constrained, spending money on sponsored advertisements doesn’t ensure that you will make sales. According to our study on the startup costs of firms, those that invested more in marketing during their first year of operation generated less income. As a general guideline, you should allocate 4% to 7% of your whole budget to marketing during the first year. 

Before beginning any complex campaigns, be sure you follow the fundamentals. Among these include establishing a loyalty reward program, choosing the ideal social media platform, and optimizing your website as much as possible.

Employ Freelance Sales Support

Money Saving Tips

 

In the initial years of operation, a brand-new company frequently still struggles to identify its go-to-market specialty. This often entails testing a few various markets, consumer categories, or channel options to discover which is most successful. I’ve discovered that, during these crucial years, employing independent salespersons or business development professionals might be a fantastic alternative. They frequently have an extensive understanding of the market or of the customers.

Recognize Your Tax Responsibilities

Maintaining compliance with your tax duties is essential if you intend to avoid penalties or expensive fines because tax rules and regulations are complicated and frequently change. Understanding tax rules also enables you to benefit from some significant cost reductions.

Small companies can legitimately decrease their tax obligations in a variety of ways. For example, you can hire a close relative for money-sheltering reasons or save your company receipt for the parking ticket you paid on the way to see a customer. You can even work from home to assist you to deduct some of your home-related expenditures.

Have a Personal Office

Money Saving Tips and Ideas

Every business experiences highs and lows, and managing cash flow can occasionally prove to be a genuine problem. When you have your own workplace, you may reevaluate your monthly expenses by leveraging equity and financing arrangements. For instance, if your office lease has 9 years left on it, refinancing it over fifteen years with a lower contractual interest rate might save you thousands of bucks right now.

Use the Experts That are Available

We are a part of a gig economy. You may generate leads and get traction for development by communicating your story concisely and consistently while utilizing the plethora of professionals who already are accessible from marketing outsourcing applications. For new firms to launch more quickly and increase brand exposure, there are also marketing automation technologies that are simple to use and reasonably priced.

The Key Takeaway

It is unsustainable to advise you to cut back on tiny indulgences in order to save money. This strategy precludes you from the activities you like and depends on you choosing that determination every day. Who wants that, really?

Thankfully, there are a number of straightforward options you can start using right away to save a lot of money. These include:

  • Following a script when negotiating your monthly costs with businesses. 
  • By eliminating unused monthly services, you may switch to pay-as-you-go options. 
  • Increasing your loan payments each month will lower your overall interest rate.
  • Purchasing cloud accounting software will help you manage your finances better and prevent paying too much in taxes.
  • and the earlier aforementioned points will help you in keeping your business within a sustainable budget.

Hope you liked our tips! Tell us in the comment section about your way of saving money while running a business. We would be happy to hear it.

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Hostgator VS Dreamhost Web Hosting & Review

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Hostgator VS Dreamhost Web Hosting & Review

Creation and development of a website are incomplete without hosting. If you want to start your own online business then admit this you have to choose a better hosting provider for a website. Hosting is the backbone of every e-commerce business. Without hosting an online business not run effectively. Once you become a member of a good host plan then you get assured for your website performance. There is numerous and Affordable hosting provider company that had been trusted by webmaster all over the world. One of the most important things is to choose the best hosting service provider. 

If you are confused between in choosing between the two worldwide famous hosting provider company Hostgator and Dreamhost, Then choose the best one by comparing its plan and features.

In this article, we will provide you an analyze detailed of these two company Hostgator and Dreamhost.

Hostgator vs dreamhost
Hostgator vs Dreamhost

Historic Comparision Between Hostgator and Dreamhost

There was a historic difference between the Hostgator and Dream host. Dream host was established in 1996 in Los Angeles and Hostgator was started in 2002. It shows Dreamhost have more year of experience relatively Hostgator. But its carry the same level of experience because their features and hosting plan are so much common. Hostgator is owned by Endurance International Group (EIG) and focuses on web hosting services. Therefore Dreamhost provides its hosting service with cloud computing and cloud storage.

Hostgator is s BBB (Better Business Bureau) authorized web hosting company. That’s why Hostgator is able to solve all the issues and complaints of the consumer in a systematic manner. It has also achieved the highest rating of BBB A+. In a comparison of Hostgator, DreamHost is not a BBB authorized business.

Hostgator is one of the rare web hosting company which provides window hosting in addition to Linux hosting.

Comparison between Hostgator and Dreamhost on the basis of features

We only choose a company that has the most beneficial and working features. By the comparison of the features, we can easily judge better-hosting providing firm.

Uptime and Speed

Hostgator provides 99.99% uptime guarantee and Dreamhost provides 100% uptime. As in the comparison, both are the same and provide better uptime to a website. However, when you compare uptime of the company you will find no difference between the company. Both the companies have quite similar uptime.

Hostgator company reviews with its hosting service show that they offer knowingly high page speed loads. Dreamhost used SSD instead of SATA hard disk drives that also provides a major boost to your web page.

So it shows that both the companies are reliable in providing better uptime and speed to a website. 

Customer Support Service

Either you are a beginner or experienced webmaster but you want better support of experienced technical staff to help you with your site at the time of emergency. So solid support for a website is a must.

Both companies provide 24/7 support service to their customers. Hostgator provides more option to contact its customers at any time. It offers live chat, phone-call, email, or the ticketing system, for replying timely and solving all the issues.

As compare to Dreamhost, It provides reach to its wiki manual which consists of several troubleshooting tips.it also offers customer support service through Twitter, chat, email but it does not support any phone call service to its customers.

So it shows that Hostgator is more reliable than the Dreamhost because it is more flexible and has direct contact support with customers.

Control-Panel

Hostgator provides you easy to use Control panel either you are a beginner you can easily operate its C-panel even you are new in web hosting.

If you are an experience one you will pretty similar and familiar with any of the previous control panel. With the single click, you can install multiple apps. You can easily manage file transfer, manage database and many more.

Dreamhost provides bespoke control panel, which is not similar to the original control panel.It is a little bit of time taken in understanding. A new beginner cannot use this control panel easily. 

Money Back Guarantee

It is a must for a hosting company to provide money back guarantee to its users. Hostgator provides money back guarantee to its users of 45 days.

Dreamhost provides money back guarantee to its customers of 97 days that is more than Hostgator. So in this feature, Dreamhost is more reliable than the Hostgator. If you are not satisfied with the service of the company then you can easily claim your refund. Within a given period of time, you can you cab=n easily claim your money.

Comparison On the basis of Pricing

On the basis of pricing, Hostgator Plan starts from $3.99 Per month for the hatchling shared hosting plan for the three years subscription. While the cheapest price of the Dreamhost Hosting plan Strats from $8.95 per month. With their shared hosting plan for a two-year subscription.

This price Comparison shows that the Hostgator Hosting Plan is cheaper than the DreamHost.Hostgator services are more pocket-friendly as compare to Dreamhost.

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Fasteners Industry: Everything You Should Know

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Fasteners Industry: Everything You Should Know

Although fasteners go unnoticed in the course of our day to day activities, they lay the foundation of a lot of machines surrounding us. From holding a table to the heavy-duty automobiles, fasteners are an essential component. A fastener is used to join or fix two or more objects in a way that they can be separated or dismantled without damaging the objects.

The fasteners industry is co-existing along with industries like aircraft, agricultural machinery, automobiles, infrastructure, appliances, and commercial construction.

More than 90 % of fasteners are made of carbon steel, owing to its high durability, excellent workability, and low cost when compared to other materials used for fasteners.

Here are some of the most interesting things you should know about the fasteners industry:

Fasteners Industry Market Segmentation

The global fasteners market is highly fragmented. It is segmented based on raw material, applications, and product type. Each segment is further subdivided into the following:

Segmentation Based on Raw Material

  • Plastic Fasteners: In recent years, plastic fasteners have found an increased utility in automotive applications. Properties such as relatively low cost and lightweight as compared to their metal counterparts, have boosted their demand furthermore.
  • Metal Fasteners: Despite the growing popularity of plastic fasteners, the resistance and ductility of the metal variants are likely to help it secure a larger market share in heavy industries such as shipbuilding, railways, and industrial machinery.

Segmentation Based on Product Type

  • Externally Threaded: They are considered as fundamental components in several structural and non-structural applications. They are in high demand from the heavy equipment manufacturing, automotive, electronics, and railway, industries.
  • Non-Threaded: They are mainly used for cable management and wire harnessing in construction applications. Non-threaded fasteners are expected to witness a high demand due to their light weight and low cost.
  • Aerospace Grade: These fasteners are classified separately from their industrial counterparts. They have excellent quality, high performance, and other technical specifications, which makes them different from the other fasteners. They are in high demand in the aerospace maintenance and repair sector.
  • Internally Threaded: These primarily include inserts and nuts and are generally used in combination with bolts to affix two or more parts together. Commercially, its variant products such as flange serrated nuts, hex finish nuts, cap nuts, square nuts etc. are available in the market.

Segmentation Based on Applications

On the basis of applications, this segment is subdivided into industrial machinery, automotive,  home appliances, aerospace, construction, lawn & garden, pumps & motors, furniture, and plumbing products. The aerospace application segment is anticipated to be the fastest-growing segment in the APAC region. The second segment slated for growth is the construction segment that widely uses nails, nuts, and bolts.

Industry Drivers for the Global Fasteners Industry

With a shift in production trends towards manufacturing products that are innovative, like the miniature, hybrid fasteners, and specialty, the fastener industry has transformed in response to the ever-changing consumer demands. The urbanization and industrialization of the emerging economies like China, Thailand, India, Brazil, and South Korea, have further fuelled the growth of the construction industry and the automotive industry which in turn, have driven the demand for fasteners.

APAC Emerging as the High Demand and Supply Region

The ease of raw material procurement, skilled labor procurement, and friendly government policies in the APAC region, have made the region the world’s largest fastener producer.

According to the global fastener industry overview, the Asia Pacific region is expected to have a high market demand for standard fasteners in the next few years. This demand is primarily because of the increasing requirement for construction activities, maintenance and repairs activities, and automotive growth. 

Regional Scenario of the Fasteners Industry

In North America, the application that holds the highest market share is the automotive application. The plastic fasteners are gaining high preference in the automotive industry due to growing electrical vehicles. It is projected that North America will lead the global market for fasteners because of high stability in the end-use industries.

In Europe, because of increasing residential gardening, the widespread need for gardening and lawn equipment like small tractors and land mowers has contributed to a boom in the production of fasteners.

Due to the high demand for fasteners locally, Indonesia, one of the major global importers of fasteners has its import revenue leading the export revenue. Thailand, Japan, Taiwan, and Singapore are the key suppliers of fasteners in Indonesia.

End-use industries such as industrial equipment, automotive, and construction, have increased the demand for fasteners in Thailand and their market is likely to grow exponentially in the coming years.

The Market Dynamics for the Fasteners Industry

The major end-users industries like building, marine, automotive, construction, electrical and electronics, etc. account for the majority of market share in the fasteners industry.

The prime manufacturers in the industry are securing their position in the market by concentrating on the R & D initiatives by investing in innovative trends such as improvement in the procurement of raw materials and developing fasteners to increase strength, durability, and resistance towards temperature and pressure.

With increasing competition in the global fasteners industry, many companies such as Precision Castparts Corp., Alcoa, NIFCO, Stanley Black & Decker are aiming to obtain global standard certifications to withstand their competitors. Opting for stringent quality control and certification standards like  AS9100 and NADCAP  has become one of their prime strategies to gain a competitive edge in the market.

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