Do you want to resolve end-user problems quickly?
Remote desktop management software curate this for you. With the advancements in technology, the days are gone when the IT team or person had to visit each system to troubleshoot the problems.
Having a remote desktop manager enables you to log in to a system remotely rather than in-person availability. So, you can troubleshoot clients’ issues quickly and without spending extra effort. They assist to centralize the help desks on a global level. But how will you know the best remote desktop management software available?
Don’t worry, we have prepared this blog to help you out with this. But before discussing the detailed information on many of the top software options, just have a look at what actually a remote desktop connection software is.
Table of Contents
Why Use Remote Desktop Management Software?
It is a must-have tool especially for administrators and system managers to resolve end-user issues in any IT firm to act quickly on troubleshooting difficulties. With such software, you can remotely log in to any system whenever you want. It assists you to solve your client’s queries in no time so that you both can prioritize your work nicely.
Many businesses opt for remote desktop protocol sessions every day and in such cases, you have to manually enter all your credentials. This is time-consuming and effort taking especially when you have to troubleshoot remote issues frequently. Hence, Remote Desktop Managers or RDP clients can assist you to integrate your connections and you can store them to avoid logging in every time by entering your credentials. With such thoughts in mind, we have reviewed the 10 best Remote Desktop Management Software for windows.
So, let’s get started with that!
Best Remote Desktop Management Software for Windows
Dameware Mini Remote Control
The very first choice on the gathered list is a very affordable solution for remote help-desk problems named Dameware Mini Remote Control. This piece of software is well used by IT persons, no matter whether they use it solo or for a huge network of multinational companies.
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It allows you to access a desktop and share screens for administrating different computers, laptops, or servers. The manager can communicate with the customer using chat system tools in the console. You can also catch screenshots and use the file transfer system under this. You can connect it to various operating systems like Windows, Linus, Mac OS, etc.
Potential Features:
- You can share a desktop and have a remote control on multiple devices.
- You can even access sleeping desktops.
- It provides you with a vast level of authentication.
- You can even reboot the crashed systems and wake up sleeping computers remotely whenever you need to do it.
- Based on user roles or active directories, you can set permissions to access remote systems.
- You can even make and deploy personalized MSI packages.
Pricing:
Dameware Mini Remote Control has a free version available to download for the 14-day time period. The starting premium to have this piece of software is $294 per tech.
Pros:
- Dameware is a multiplatform software package.
- Supports multi-factor authentication.
- Easily allows to access powered-off or sleeping systems.
- It provides support for more than one remote protocol like VNC, RDP, and MRC.
Cons:
- It doesn’t support the screen recording feature.
- It should have the option of a 30-day trial period.
ManageEngine Remote Access Plus
The next pick on the list is ManageEngine Remote Access Plus– an enterprise-level remote access software for IT helpdesk persons to troubleshoot faraway systems from a fixed central location. The platform offers some super tools like a system manager, advanced remote system handling, Wake on LAN, remote file transfer, and many more. You can easily troubleshoot the issue within minutes rather than spending days.
The systems basically work as a cloud platform, which can be accessed by the troubleshooters via any standard web browser. It is also helpful in cases where the organization has private servers via on-premises hosting on windows servers.
Potential Features:
- It offers a variety of more than 12 tools to resolve issues remotely within a few minutes.
- You can easily boot up remote systems.
- You can collaborate with the technicians or users via video, voice, or text chats to tell them about each troubleshooting step.
- You can prepare audit-friendly real-time reports.
- You can put remote systems to sleep or lock them individually or in bulk.
- You can have complete access to started remote sessions, and chat history.
Pricing:
This software is available in three versions: Free, Standard, and Professional. The premium to use the standard version starts from $75.
Pros:
- You can get the support of advanced tools and automated monitoring.
- You can use it in a free version for small businesses.
- It supports the recording of connections and logging of events.
Cons:
- You can’t manage remote systems to be accessed.
Atera
Atera is a software-as-a-service platform with a variety of tools with the support of managed service providers. The dashboard has the integration of tools like Anydesk for remotely accessing systems and Splashtop for a remote desktop utility.
You can use this remote access application via any operating system on a standard web browser. The complete package of Atera has a help-desk system, where a customer portal can be created. Some more features of this help-desk system include a console for team manager supervision, automated ticket routing, and a perfect dashboard for technicians to use various services like Anydesk.
Potential Features:
- It provides support for an automated ticketing system to make your tasks simpler.
- You can easily manage and monitor customers’ networks remotely from any device at any time.
- The software is very friendly to use by independent support technicians.
- You can get full access to operating systems in the case for any investigation purposes.
- It is specially designed for MSPs (Managed Service Providers).
- It has integration for a secure file transfer system.
Pricing:
Atera is available to use in three plans with a starting amount of $99. The platform also offers a 30-days free trial period.
Pros:
- You can monitor limitless devices with hidden charges and super-friendly packages.
- You can use the screen recording and capture feature.
- It provides you connection security feature through encryption.
Cons:
- Atera doesn’t have native support for remote connection services.
TeamViewer
TeamViewer is one of the popular remote system management software well known for its team collaboration features. You can access any device remotely from any platform with its cloud platform connectivity at any time. Its global access network allows you to connect any device, smartphone, robot, or even IoT device at a very lightning speed, no matter if you are at low bandwidth.
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You can even connect multiple workstations from anywhere. The software is best suited to assist you to boost remote control performance with GPU. The super performance of the platform makes it well-liked by many IT industries.
Potential Features:
- The centralized remote control access provided by TeamViewer is scalable and well-secured.
- It assists you to solve faraway issues with its augmented reality-powered visual assistance.
- The dashboard has appealing layouts and side panels with several issue-resolving tools.
- You can easily restart and install applications from anywhere anytime.
- You can even drag and drop files on different computers easily.
- It offers you modifiable iOS screen sharing and file sharing.
Pricing:
The application is free to use at home and can be easily installed from the official website. There are three versions of paid TeamViewer: Single User, Multi-User, and Team. Paid versions offer a 14-day trial period too and the plan range starts from $19/month approx.
Pros:
- It works very well even at low bandwidth.
- The platform is very easy and simple to use for technicians and users both.
- Quick and easy collaborations across different locations.
Cons:
- Sometimes upgraded versions’ compatibility is low.
- Large files can’t be shared at once due to lagging in time intervals.
- It is a famous target for attackers because of its popularity.
mRemoteNG
In this competitive race of remote desktop managers, the next choice is mRemoteNG– a free and open-source software. It is a multi-protocol software specially designed for Windows. It is a simple yet super-powered tabbed interfaced application that assists you to view all the remote connections simultaneously.
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It has a feature to store device credentials that has to be accessed remotely to save time and effort at each new session.
Potential Features:
- The platform has support for various tools like VNC, HTTP, SSH, Telnet, ICA, and many more.
- You can organize your remote connections in groups by using folders as some of them may have common credentials or the same configuration.
- Offers a source code section on the platform, from where you can save the code and modify it as per your capabilities.
- It has desktop or command line accessibility.
- It can store credentials for auto login capabilities.
Pricing:
mRemoteNG is free to use.
Pros:
- mRemoteNG is a fully transparent open-source platform, that’s why it is free to use totally.
- Multi-protocol support as discussed above is its plus point.
Cons:
- As you can save credentials of remote systems, but the platform doesn’t provide a secure distributed system to store them.
- As the tool is freely available, you can’t expect advanced features.
Devolutions Remote Desktop Manager
Devolutions RDM provides a comprehensive set of solutions to solve remote issues over various faraway systems, servers, IoT devices, and different cloud resources. The platform supports hundreds of integrated technologies and multiple protocols.
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RDM also offers built-in industry-level password management tools, global-level access control, etc. It effectively reduces the efficiency, time, and money of the IT departments which too with a lot of security and productivity. Its system requires two elements: a viewer and a remote agent. The viewer can open multiple systems from various endpoints.
Potential Features:
- Easily maintain and launch all the remote connections from a single platform.
- A secure and centralized vault to store all the credentials and essential information.
- It even allows you to protect all your connections against any sort of security threat and attack via a granular protection access control.
- You can also perform audits and generate centralized reports.
- The company offers a mobile application to easily access all the features.
- Devolution cloud feature also offers a free online backup facility.
Pricing:
It is available in both free and paid versions. The pro edition is priced at $199 per user and also it has a 30-day trial period.
Pros:
- It offers two-factor authentication to boost security.
- The software has a very simple sleep interface and also offers a mobile app to use.
Cons:
- Devolutions RMD is a little bit expensive when it comes to its paid edition.
- Multi-user features sometimes slow down the process.
RD Tabs
Our next pick is RD Tabs, which is a very significant tool for helping desk technicians to manage windows servers and systems on-premises or in the cloud. It is multi-tabbed connection management software with an advanced GUI (graphical user interface). The super interface to use is inspired by modern web browsers.
It offers a folder tree structure to store various connections and multiple layouts for remote connections like separate tabs, multi-pane, and multi-tabbed.
Potential Features:
- The application offers unique advanced features that are not in other competitive platforms.
- A good custom functionality through an integrated PowerShell scripting engine.
- You can easily access all the remote systems without a VPN via a simple remote desktop gateway deployment.
- It offers encryption and session security via independently audited security libraries.
- Split-screen feature to show multiple remote systems at once by using split screen view ‘Tab Panes’.
Pricing:
You can avail of this platform free of cost. The enterprise edition is yet to come.
Pros:
- You can use a screen capture tool for capturing changes on remote systems.
- The platform is free to use.
Cons:
- RD Tabs offers limited functionality in comparison to the competitors.
Microsoft Remote Desktop Manager App
Microsoft Remote Desktop Manager App is another remote desktop platform option to use. It is especially useful to manage servers like automated data centers and checking systems, where regular access to each system is needed.
You just need to use a single command to connect or disconnect all the servers. There is a thumbnail of all the servers to check live actions on each server.
Potential Features:
- The display consists of a menu, a splitter bar, a group of servers, and a client area to make it easy to use.
- You can save multiple credentials via its default manager. You can use pre-save credentials to prevent login errors.
- You can also get a connection backup option.
- Smart screen resizing, anti-screen timeout, and redirection of keyboard commands are some of its notable features.
Pricing:
You can get it for free use from the Microsoft store.
Pros:
- You can access the accidentally deleted data with its backup feature.
- Already saved credentials help you to avoid sign-in errors.
Cons:
The platform just offers the basic features and functionalities.
AnyDesk
You must have heard about Anydesk, which is widely used for home desktop access purposes. But the application is equally used in paid packages for organizations. AnyDesk is an innovative remote desktop software provider that offers easy, fast, and secure solutions for all remote issues.
You just need to have on-premises software and a subscription from the company and you are good to go to solve multiple remote problems.
Potential Features:
- You can get compatibility with a vast variety of web browsers.
- The application is very lightweight and secure.
- The windows supported platform offers audio and video transfers.
- You can even record the remote session via its RDP software.
- You can get remote access, record the sessions, and various conference features.
Pricing:
The software is available in free and paid versions. The starting price for the pro version is $9.90/month with a 14-days free trial. Also, there are three editions of pro versions for organizations: Lite, Professional, and Power.
Pros:
- It has a very budgeted single-user option.
- AnyDesk offers cross-platform support.
- Best suited for homes and small businesses because of the affordable prices.
Cons:
- You can lose the file transfer connectivity if the internet got disconnected.
- The platform is very sensitive to network connections. You may suffer during low bandwidths.
MultiDesk
The last option on the list is a very lightweight remote desktop manager software- MultiDesk. It is a terminal service or tabbed services client software. The connection can be securely established only via a correct shared secret.
With the MultiDesk Enforcer, the hacker is unable to RDP to the server even after knowing the password. It assists to import the servers and cached by scanning the provided IP addresses.
Potential Features:
- It offers a hierarchy of groups and servers in a tree form to easily check on them.
- It has drag-and-drop support for moving servers and groups.
- It also has a feature of importing cached MSTSC connections.
- It supports a master password and remote desktop gateway.
- It features inheriting usernames and passwords from the group properties.
Pricing:
MultiDesk is a freeware remote connection platform.
Pros:
- You can just download the latest version of the software and it is ready to use directly on your computer.
- You can easily switch to full-screen resolutions.
Cons:
- The platform offers limited ability to export and import connections.
Wrapping Up: Select the Best Remote Desktop Software
That’s all for this blog!
We have tried our best to gather the top available remote desktop management applications with their important features and plus-minus points. It’s totally up to your needs and requirements to choose the best among all. You should always consider the organization’s size and the issues it may encounter. If there is no shortage of systems in the company, then spending on any of the best remote software with advanced features is worth it.
If you have any other options in mind apart from these platforms, you can share them with us. Still, have doubts, you can connect with us… We will be delighted to serve you!
Hope you had a knowledgeable time!
